FAQs

Each piece is made-to-order — from hand-selecting high-quality pearls, inspecting them one by one, to careful stringing and final packaging. Order processing generally takes 3–5 business days before shipment.

Yes, all prices include applicable import duties. Sales tax, if applicable, will be calculated and added at checkout.

If you have received a discount code in your account, you can use it. If not, then you do not have an available discount code.

Order processing takes 3–5 business days. Delivery after shipment generally takes 10–12 business days.

If you're not happy for any reason, you may return eligible LUME PEARL items within 30 days of receiving the order. Items must be unused and in original condition, including all original packaging. Please read more below about relevant costs. Customized products and products marked "Final sale" on the respective product page are not eligible for return. All returned items must meet the terms of our return policy or they will be sent back to you at your expense. Shipping fees are non-refundable. 

Customers are responsible for return shipping costs.

If there's an issue with your product, please contact our customer service for assistance and resolution.

You can usually find size information on each product detail page. In the later images, we provide visuals showing how different sizes look when worn. Please choose according to your needs.

Our pieces are primarily crafted from gold-plated sterling silver (S925). Selected styles are also available in solid 18k gold for a more elevated option.

Yes, you can. We typically offer a one-year warranty. If you need a repair, please contact our official customer service.