We take pride in the quality and craftsmanship of our pearl jewelry. To ensure your peace of mind, we offer the following warranty and care services:
All of our pearl jewelry comes with a 1-year limited warranty, which covers:
Pearl detachment repairs
Loose metal clasp adjustments or repairs
If your item requires service within this period due to a manufacturing issue, we will repair it free of charge.
The warranty does not cover damages caused by:
Accidental drops or impact
Exposure to chemicals or improper care
Wear and tear from misuse
Repairs required due to these factors may still be offered at a reasonable service fee.
To help keep your jewelry in excellent condition, we also offer:
Free lifetime cleaning service
Re-stringing service (may incur an additional charge depending on the condition and complexity)
If you need to make a warranty claim or request a repair, please contact us at songmiao22@gmail.com with your order number, a description of the issue, and relevant photos.
We are committed to ensuring your jewelry remains beautiful and wearable for years to come.
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