We understand that sometimes changes are necessary. Please review the following terms regarding order changes and cancellations:
You may request to modify your order within 1 hour of submission.
This includes changes to product options, shipping information, or contact details.
After this window, we may no longer be able to accommodate changes due to processing.
Orders that have not yet shipped can be cancelled free of charge.
If your order has already been shipped, cancellation is no longer possible. In that case, you may initiate a return request after receiving the item (in accordance with our [Return & Refund Policy]).
Custom or personalized items cannot be cancelled or refunded once the order is placed, as production begins shortly after confirmation.
To request a change or cancellation, please contact us as soon as possible at songmiao22@gmail.com with your order number.
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